Total Resource

Let us manage your fleet of devices with Total Resource.

mobile policy

It's really important to ensure that a structure and guidelines are in place for the use of your mobile phones. We can review what you have in place already and work with you to set that up.

Our audit looks at guidelines to make sure your people have the right tools to do their jobs effectively, and assigns appropriate levels of spend, access and security. We'll review everything on a 6 monthly basis to provide recommendations for any updates and identify issues.

managing your handsets

You'll have a single highly skilled point of contact for all your mobile ordering and management needs. They will be responsible for your fleet ensuring that phones arrive fully loaded with the right settings and applications in place. Dedicated support means quicker turnaround, saving you time and resources.

maximising your assets

We'll start with an audit of your devices, SIMs and accessories so you can make sure everything gets back into circulation (often hiding in the back of drawers) instead of buying new. Then we'll monitor what's being ordered, replaced and connected giving you a clearer picture of your assets.

end user support

With Total Resource there's no need for your team to get involved in the help and support function, we handle it all. And because we proactively send information to end users on an ongoing basis we aim to answer questions before they arise, saving time and increasing productivity.

We'll also give your VIPs special treatment with the dedicated support they need.

billing and cost centre management

Let us take care of the hugely time consuming process of billing, and help you understand what's driving your costs. We'll tailor an account and billing structure to suit your company needs and audit and review it regularly to help control costs.

We'll identify issues like high spenders, joiners and leavers or departmental cross charging so you can respond quickly and efficiently.

reporting and analysis

You need reports and analysis to show how to increase efficiencies and give you peace of mind that you're getting the most from your devices, but why not let us do the leg work?

We'll work with you to set up a clear, straightforward reporting structure that identifies trends, and do the analysis to give recommendations for improvements that help meet your business targets and inform future policy.

network performance reporting

We'll monitor the performance of our network for your company, your priority sites, and your end users. We'll resolve any glitches quickly and suggest solutions to improve your end user experience.