Orange smartnumbers

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manage your mobile phone and billing

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Orange smartnumbers enables organisations to handle calls made to mobile numbers in accordance with specific service needs.

With Orange smartnumbers calls made to individuals or teams need never go unanswered. If an individual is unavailable calls can be automatically delivered to another person or team in the best position to answer.

We've partnered with Resilient Networks plc - the people behind smartnumbers.

greater efficiency
control usage and costs
improved service and enhanced patient or customer access
no hardware to purchase or maintain

Visit the Orange smartnumbers microsite to find out more or manage your service.

highlights

improved efficiency

Queries can be handled faster because staff spend less time locating colleagues via the switchboard or personal beepers.

better service

There’s no need for queries to go unanswered: calls are answered or seamlessly forwarded to an appropriate person.

save time

Calls are routed to the most appropriate person, or team of people, with questions answered faster and actions taken sooner.

enhanced personalisation

With a dedicated number to dial, callers are given a more personal service.

features

A healthcare service that's more efficient and more effective.

greater efficiency

queries can be handled faster because staff spend less time locating colleagues
staff can set their availability from their phone and administrators can log on from anywhere
staff can add discrete voice notes to provide background to forwarded messages

improved service

there's no need for queries to go unanswered: all calls can be monitored, so those that aren't picked up can be passed on
with a dedicated number to dial, callers are given a more personalised service
routing calls to the most appropriate person can save valuable time, with questions answered faster and actions taken sooner

And there's no extra hardware to purchase or maintain - Orange smartnumbers is embedded in the Orange network.