24 hour replacement service for faulty handsets
Get a faulty handset replaced in 24 hours.
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Orange Care
Orange Care covers any Orange phone or device approved by Orange which is lost, stolen, damaged or develops a fault.
- costs from £6 per phone per month
- available 24 hours a day, 365 days a year
- replacements are usually dispatched within 24 hours of the claim being agreed
- covers you anywhere in the world (replacement sent to a UK address)
- £12 to £15 for certain high-value devices
features
From just £6 per phone per month (excludes certain high value devices) Orange Care is available for you 24 hours a day, 365 days a year. For high value handsets such as the iPhone Orange Care is just £12 per phone per month.
Orange Care covers any Orange phone or device approved by Orange which is lost, stolen, damaged or develops a fault. We can arrange for a replacement to be dispatched to you usually within 24 hours of your claim being agreed.
The replacement will be delivered to a UK address. An excess will be applied to all accepted claims, see table for excess payable.
|
Monthly cost of Orange Care: |
£6 | £12 | £15 |
|
Excess for successful claim: |
£25 | £50 | £50 |
What's covered?
Orange Care covers any Orange phone or device approved by Orange which is lost, stolen, damaged or develops a fault.
If your phone is lost, stolen or damaged anywhere in the world, we will arrange to send your replacement to you to any UK address.
What's not covered?
There are some things we don't cover, for example loss, theft or damage to your mobile device where the mobile device was not on your person or the authorised user's person at the time of the incident, unless the mobile device was securely locked away and kept out of sight. Proof of forced entry may be requested to support your claim. We are also unable to cover items like car kits, car phones and accessories
Please refer to your Customer Agreement and the Orange Care Terms and Conditions for full details.
Who do I call to get a replacement?
Call Customer Services from your Orange handset:
- small business - 345
- large/corporate business - 158
Or alternatively call +(44) 7973 100 158 or +(44) 7973 100 345
Subject to Orange Care General Terms and Conditions and your Customer Agreement. There is a minimum four month subscription to Orange Care.
terms and conditions
Where Orange Business Services customers are entitled to Orange Care (as specified in your agreement with Orange) the Orange Care General Terms and Conditions apply.
These are subject to change by Orange from time to time. A hard copy can be requested from your Orange Account Manager.
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